Description
The Customer Experience (CX) Course, delivered by Aramco, is designed to strengthen participants’ understanding of customer-centric principles and service excellence. The course focuses on building effective communication, identifying customer needs, managing customer interactions professionally, and creating positive customer experiences that contribute to organizational success. Through practical discussions and real-life scenarios, participants will develop the skills needed to deliver high-quality service in their workplace.
Learning Outcomes:
By the end of this course, participants will be able to:
- Explain the principles and importance of Customer Experience (CX).
- Recognize customer expectations and identify opportunities to improve customer satisfaction.
- Apply effective communication techniques in customer interactions.
- Handle customer concerns and complaints professionally.
- Demonstrate behaviors that support a customer-focused culture.
- Contribute to continuous improvement through customer feedback.
Dates: 5 July – 6 July (2 days)
Duration: 16 Hours (8 Hours per day)
Location: Jesco Academy
Time: 8:00 AM – 4:00 PM
Number of Participants: 11
Course Content
Customer Experience (CX) Course – 5 July – 6 July
In-Person (Required)
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